Systems / Infrastructure / IT
Twenty-four years operating the full stack, hardware, networks, servers, security. Single-administrator enterprise infrastructure across four sites, console-launch hardware QA, retail-scale field diagnostics, and the discipline that lets one operator self-host a live game without a cloud bill. This is the literal proof under the hero line.
Operating record
600+
Endpoints · 4 locations
40 remote · 99.8% uptime · solo
13+
Years · Sys Admin III · H&H
single administrator · AI-augmented
289
Best Buy sites · Geek Squad
diagnostics + signage at retail scale
24 yrs
On the full stack
Sony QA · 2002 → present
MikroTik
RouterOS · BGP · AirFiber RF
multi-VLAN fiber + point-to-point
AWS → self
Migration · zero downtime
eliminated recurring cloud spend
OWASP
Top-10 hardening
biometric ACL → zero-trust web
99.8%
Sustained uptime
13+ yrs · 24/7 support
Lead piece · H&H Enterprises
2013 → present · single-admin
Sys Admin III at H&H Enterprises, single-handed across 4 sites, 200 employees, 12 servers, 40 remote users on 24/7 support at 99.8% uptime. Multi-VLAN MikroTik fiber with point-to-point AirFiber links between sites, biometric access control, hybrid AWS. The operator who understands the stack does so because they have spent two decades inside it.
The 24-year stack history
Network engineering · multi-site
MikroTik · RF
Hands-on RouterOS engineering, BGP routing, switching fabric, multi-VLAN segmentation, ACL policy. Point-to-point AirFiber links carrying inter-site traffic with line-of-sight RF planning. The kind of network that doesn't get redesigned because it's still working.
Geek Squad · 2005–2013
diagnostics · scale
Eight years at the bench and in the field across the largest US consumer-electronics retail footprint. Hardware/software diagnostics at scale, customer ops, multi-store digital-signage rollout and maintenance. The volume school behind everything that came later.
Sony Electronics · 2002–2003
hardware QA · dev
Two years inside Sony Electronics on the PS2 console program, with documented three-stage progression: support services into QA testing into development. The earliest engineering exposure on the stack, earlier than most marketing profiles can claim.
Security discipline · cumulative
security · cumulative
A decade of physical/network/personnel security operations at H&H carried up into modern web hardening, server-authoritative logic, IP validation, origin allowlists, secret-protected Redis. The threat model didn't start with web apps; it started with badge readers.
Where the stack meets the AI operator
Enterprise IT · 2013–present
AI-assisted support · publicly disclosed
600+ managed endpoints across four sites, counting all networked devices, in addition to 40 remote users and their machines.
Single-administrator infrastructure across multi-VLAN MikroTik fiber + AirFiber network. Self-funded AI tooling runs as a local support layer: assisted diagnostics, troubleshooting and fixes, email alerts, and system alerts. It does not manage endpoints or modify servers on its own. All infrastructure changes remain manual and operator-controlled, nothing autonomous touches production unattended. The value is force-multiplied support, not unsupervised automation.
Infrastructure migration · May 2026
ops sovereignty
Moved Rift Wars off AWS to self-hosted infrastructure with zero downtime against live ranked matches. Server-authoritative model means the game state had to migrate cleanly, not a load-balancer flip. Eliminated recurring cloud spend, kept the players in their matches. The same stack discipline, applied to my own shipped product.
Drill deeper · tenure dossier
▸ Tenure 002 · 13+ years
The thirteen-year sole operator of 600+ endpoints / 4 sites / 99.8% uptime, AWS→self-hosted migration, local AI-assisted support tooling (assisted diagnostics + alerts, no autonomous control). The technical-discipline floor the marketing tenure rests on.
Read the dossier · PDF →
The things I built on top of this stack live in /build. The AI agents I run on it live in /ai.